We stand behind our work. If your chatbot is not set up to your satisfaction or the Service does not perform as described, we want to make it right. Our goal is to resolve every issue — and if we cannot, we will refund you.
You are eligible for a full refund if:
After the 30-day window, refunds are granted at our discretion on a case-by-case basis — for example, if there was a significant service outage or a billing error on our part.
The following are not eligible for refunds:
You can cancel your subscription at any time from the client portal or by emailing us. Cancellation stops future billing immediately. You retain access to the Service until the end of your current billing period — we do not prorate or refund partial periods after the 30-day guarantee window.
On cancellation, your chatbot will be deactivated at the end of the billing cycle. Your data is retained for 30 days after cancellation and then permanently deleted, unless you request earlier deletion.
In cases where a refund is not applicable but the Service has experienced significant disruption (e.g., more than 4 hours of downtime in a billing month), we may offer a prorated service credit applied to your next invoice at our discretion.
If you believe you have been charged incorrectly or have a billing dispute, please contact us at [email protected] before initiating a chargeback with your bank. We resolve billing disputes quickly and chargebacks may result in account suspension while under investigation.
For all refund and billing enquiries, email us at [email protected]. We typically respond within 1 business day.